Terms of Use for Cuelin
Last updated: 2025-06-18
These Terms of Use ("Terms") govern your access to and use of the services provided by Cuelin ("we," "us," or "our") via our websites, platforms, applications and services (collectively, the "Service"). "You" refers to the end user or customer (whether a natural person or an organization) who accesses or uses the Service. By accessing or using the Service, you agree to be bound by these Terms. Where you are acting on behalf of an organization, these Terms shall bind that organization, and you represent and warrant that you have the authority to bind that organization to these Terms.
Use of the Service
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Violate any applicable law or regulation
- Infringe the rights of any third party
- Interfere with or disrupt the Service
- Attempt to gain unauthorized access to the Service or its systems
We reserve the right to suspend or terminate your access if you engage in prohibited activities or violate these Terms or any acceptable use requirements we publish from time to time.
We may add, modify or discontinue any aspect of the Service at our own discretion and without further notice.
Intellectual Property
All content and materials provided through the Service, including software, logos, graphics, text, and trademarks, are owned by or licensed to us and are protected by intellectual property laws. You may not reproduce, copy, modify, distribute, sell, lease, or create derivative works from any part of the Service or software without our express written consent.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for your internal business or personal use and in accordance with these Terms and any applicable order documentation or usage limitations communicated to you via the Service. On expiry or termination of these Terms, your right to use the Service and any associated materials will immediately end.
You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Service, except as permitted by law.
Subject to getting your prior approval, we have the right to showcase you as a customer and/or user of the Services in our marketing materials.
Data Ownership
You retain full ownership of any data and content you input or upload to the Service.
We do not claim any rights to your data beyond the limited rights necessary to (1) provide the Service, (2) prevent or address issues relating to the Service, such as dealing with support requests, (3) investigate an alleged violation of these Terms, (4) comply with a valid legal request or process, or (5) take such other actions as are expressly permitted by you. You are solely responsible for the accuracy, quality, and legality of your data and how you acquire it.
User Content
You retain ownership of any content you submit through the Service ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and display such content as necessary to (1) provide the Service, (2) prevent or address issues relating to the Service, such as dealing with support requests, (3) investigate an alleged violation of these Terms, (4) comply with a valid legal request or process, or (5) take such other actions as are expressly permitted by you.
You are solely responsible for your User Content. You must not upload content that is unlawful, infringing, or otherwise objectionable.
We are not responsible for content uploaded or shared by other users. Treat content uploaded by other users with caution.
You are provided with the opportunity to give feedback on the Service, to test features, or to provide ideas. We refer to any such input as "Feedback". The whole purpose of Feedback is to enable us to improve the Service, so you hereby grant us an irrevocable assignment of all intellectual property rights in and to Feedback for us to use without restriction or reference to you.
Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of using the Service. This obligation survives termination of your use of the Service.
Data Protection
We handle your personal data in accordance with our Privacy Policy and applicable law. By using the Service, you consent to the collection, use, and sharing of personal information you provide as described in our Privacy Policy and these Terms. Where a Data Processing Agreement (DPA) applies, please consult the DPA for additional provisions.
Do not share any data that is protected under a special legislation and requires a unique treatment, such as sensitive personal data, special category data, any protected health information, classified information or trade secrets.
We may collect and use usage information generated by your use of the Service, such as features used and time spent per page, solely for the purposes of monitoring, maintaining and improving the Service. We will not publish this usage information in a way that can be used to identify you.
Subscription and Payment
If the Service includes paid features, you agree to pay all applicable fees in accordance with our pricing and billing terms. Unless otherwise stated, all amounts are exclusive of applicable taxes, which are your responsibility. You agree to pay all fees to us free and clear of any withholding or deduction for taxes. Amounts are payable in the currency(ies) specified by us via the Service.
All orders are subject to our acceptance. We reserve the right to refuse or cancel any order at our discretion, including for pricing errors or suspected fraudulent activity. An order is not considered accepted until you receive final and binding confirmation from us. If in our reasonable opinion there is an error relating to your order, we reserve the right to cancel it and refund payment.
Subscriptions will automatically renew at the end of each billing cycle unless canceled at least 30 days prior to the renewal date. You may cancel your subscription through your account settings or by contacting our support team.
To the maximum extent permitted by applicable law, all purchases are final and non-refundable. By making a purchase, you acknowledge and agree that you will not be entitled to a refund for any purchases of the Service. However, under the laws of certain jurisdictions, you may have legal rights to a refund and nothing in these Terms is intended to supersede those legal rights.
Third-Party Services
The Service may include integrations or links to third-party services. We are not responsible for the content, functionality, or practices of those third parties. Your use of third-party services is subject to their terms.
Disclaimers
The Service does not provide legal, financial, or other professional advice. Any information or content made available through the Service is for general informational purposes only and should not be relied upon as a substitute for professional advice.
The Service, including all features, tools, and beta or experimental offerings, is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free. You acknowledge that use of the Service is at your own risk.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service, or for loss of profits.
Our total aggregate liability under these Terms, whether in contract, tort (including negligence) or breach of statutory duty, or otherwise, shall be limited to the total fees paid by you to us for the Service during the twelve (12) months preceding the first event giving rise to a claim under these Terms.
Indemnification
You agree to indemnify and hold harmless us and our affiliates, officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of the Service or violation of these Terms.
Termination
We may suspend or terminate your access to the Service at any time, with or without notice, if we determine, in our sole discretion, that you have violated these Terms, engaged in conduct that is harmful to us or other users, or for any other reason.
We may also terminate your use of the Service at any time for convenience. If you have prepaid fees for a subscription term beyond the termination date, we will refund the unused portion, calculated on a pro-rata basis, unless stated otherwise.
We do not guarantee that the Service will always be available, uninterrupted, or error-free, and we reserve the right to modify, suspend, or discontinue the Service (in whole or in part) at any time without liability.
Changes to Terms
We may update these Terms from time to time. If we make material changes, we will notify you by updating the date above or through the Service. Continued use of the Service constitutes acceptance of the updated Terms.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law principles.
Dispute Resolution
Any disputes arising under or in connection with these Terms shall be resolved exclusively in the courts located in Indonesia and you consent to the jurisdiction of such courts.
DMCA and Takedown Requests
If you believe that any content on the Service infringes your copyright or other intellectual property rights, you may submit a takedown request to us at legal@cuelin.com. We will review and respond to all valid notifications in accordance with applicable law.
Export Control and Compliance
You agree to comply with all applicable export control and trade sanctions laws. You represent that you are not located in, under the control of, or a national or resident of any country subject to embargo or similar restrictions.
General Provisions
Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. We may freely assign or transfer these Terms without restriction.
Entire Agreement: These Terms, along with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and us concerning the Service and supersede all prior agreements and understandings.
Waiver and Severability: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Force Majeure: We shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet or power outages, or governmental actions.
Independent Contractors: The relationship between the parties is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, or agency relationship.
Contact Us
If you have any questions about these Terms, please contact us at:
Cuelin
legal@cuelin.com
End of Terms