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Privacy Policy

Last Updated: 2025-06-18

Cuelin ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Cuelin service (the "Service").

Information We Collect

Personal Information

We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us, including:

  • Account credentials (such as usernames and passwords)
  • Your name
  • Email address
  • Payment and billing information (such as credit card details and billing addresses)
  • Preferences and feedback
  • Other information you choose to provide

Sensitive Personal Information

We do not knowingly process sensitive or special category data such as racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, genetic data, sexual orientation, or criminal records unless we have your explicit consent or a legal basis to do so.

Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This information may include:

  • IP address
  • Browser type and version
  • Device information (such as type, model, and operating system)
  • Pages visited and navigation patterns

Cookies and Similar Technologies

We may use cookies or other tracking technologies. For detailed information about the cookies we use, how we use them, and your choices regarding cookies, please see our separate Cookies Policy.

How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving the Service
  • Processing your transactions and managing your account
  • Responding to your inquiries and providing customer service
  • Sending you technical notices, updates, security alerts, and support messages
  • Personalizing your experience and delivering content tailored to your interests
  • Analyzing usage patterns and trends to better understand how users interact with our Service
  • Protecting against, identifying, and preventing fraud and other unlawful activity
  • Complying with legal obligations
  • To communicate with you, including marketing and promotional purposes (with opt-out options)
  • To enforce our terms, conditions, and policies

Disclosure of Your Information

We may share your information in the following situations:

Third-Party Sharing

We may share your information with the following third parties:

  • Service Providers: Third-party vendors, contractors, or agents who perform services for us or on our behalf.
  • Business Affiliates: Our parent company, subsidiaries, joint ventures, or other companies under common control with us.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Third-Party Integrations: Other services and platforms that integrate with our Service for additional functionality.
  • Legal Authorities: When required by law or in response to valid requests by public authorities.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our security measures include:

  • Encryption in Transit: Data is encrypted when transmitted between systems.
  • Encryption at Rest: Stored data is encrypted on our servers.
  • Firewalls: Network protection to prevent unauthorized access.
  • Access Controls: Strict controls limiting who can access your data.
  • Security Assessments: Regular security testing and vulnerability assessments.
  • Staff Training: Security awareness training for all personnel with access to data.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will retain your personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The typical retention period for user data is as long as account is active.

You can request deletion of your personal information at any time by contacting us.

Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to erasure of your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent
  • The right not to have your data sold

Nothing in this policy limits these rights in any way. To exercise these rights, please contact us via the details below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by:

  • Posting a notice on our website
  • Updating the "Last Updated" date at the top of this Privacy Policy

It is your responsibility to review this Privacy Policy periodically for changes.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, you can contact us at: legal@cuelin.com